Summary of the rolethe technical customer engineer provides on-site technical support, installation, maintenance and troubleshooting for nordson packaging equipment across the north-west piedmont region. the role ensures reliable operation, optimal performance and high customer satisfaction.responsibilitiesprovide on-site technical support and service activities at customer locations.install, configure, maintain and repair equipment and systems following established procedures.diagnose and resolve hardware, software and system issues promptly.document service activities, maintenance actions and technical findings.manage customer service requests, prioritize tasks and meet service commitments.collaborate with the sales team to identify service opportunities and achieve revenue targets.establish and maintain strong customer relationships through professional communication.provide basic user training and technical guidance as needed.ensure compliance with safety regulations, quality standards and company policies.maintain tools,



equipment and service inventory in good condition.identify recurring issues and recommend improvements to enhance product performance.skills and qualificationselectrical or electromechanical engineering background (or equivalent).3-5 years of industrial service or equipment installation experience, preferably in packaging.experience with plc troubleshooting.strong analytical and troubleshooting skills for complex electromechanical, electronic, computer and network-based systems.ability to read and apply technical documentation, manuals and service procedures.excellent communication in italian and english.proficiency in microsoft office, sap c4c and crm tools.ability to work independently, manage multiple priorities and make decisions in a fast-paced field environment.travel requirementsestimated 70-80% travel within the assigned territory, with occasional overnight stays and possible international trips.about nordson packagingnordson packaging is a global leader in precision dispensing and fluid management technologies, serving the packaging market to improve production efficiency and product quality. the company offers a supportive, inclusive culture and opportunities for career growth.

📌 Technical customer engineer (Italia)
🏢 Nordson
📍 Italia