Area Service Manager – North-West Italy / Turin (Remote) Location: North-West Italy / Turin area, Italy (Remote) Area of Responsibility: North-West Italy About the Role Epta is seeking an experienced Area Service Manager to oversee service operations across the North-West region of Italy , with Turin serving as the focal point of the territory . The successful candidate will ensure high service standards, support customer satisfaction, coordinate local technical organizations, and manage service partners and subcontractors throughout the region. Remote Working - This is a 100% remote position and can be done from any location within Italy, with Turin serving as the focal point of the assigned region (North-West Italy) - Regular travel within the North-West Italy region is required to support customers, service operations, and business activities - No office attendance is required - Company car available for both business and personal use Key Responsibilities - Coordinate all Service activities with local Technical organizations - Responsible for data elaboration, consolidation and analysis with QM, to provide monthly reporting to Customers - Continuous review and definition of improvements in After sales service processes - Acquire deep knowledge of existing Service agreements (Customer’s Service contracts) and support the preparation phase according to Epta’s policy. - Manage recall campaigns in coordination with Quality/Non-Conformity and Service organizations - Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all Service activities - Scout new external providers (subcontractors), negotiate the rates and SLA - Manage the subcontractors by verifying the SLA, costs, overdue, certification and documentation)



Requirements - Minimum 3 years of professional experience in a similar role - Engineering degree or equivalent technical education is an advantage - Previous experience in the commercial refrigeration industry or a similar sector is considered an advantage - Fluency in Italian is mandatory - English: considered a plus, but not required - Any additional language skills are considered an advantage - Previous management experience, preferably in an international or multinational environment, is a plus - Willingness to travel regularly within the North-West Italy region to support customers, service operations, and business activities Key Competencies - After sales management - Customer relationship management - Contract and SLA management - Project and program management - Sales support - Commercial and operational business understanding Leadership Skills - Customer-centric mindset - Accountability and ownership - Change management and innovation - Teamwork and people development - Strong execution and results orientation - Global mindset and adaptability What we offer At Epta, we offer a transparent and competitive compensation package aligned with the applicable National Collective Bargaining Agreement ( CCNL - Metalworking ). - CCNL level: B2 - Base salary: From € 33,059 gross per year (CCNL Level B2 minimum). The final offer will be determined using objective, gender-neutral criteria applied consistently across all candidates, including verified professional experience, relevant technical competencies, and the confirmed scope and responsibilities of the role.

- Benefits : welfare provisions, MBO, home office allowance, company car for mixed use, training opportunities. - Flexible working arrangement: - This is a 100% remote position and can be done from any location within Italy/Turin area. - Candidates should be based in Italy/Turin area and available to work within the CET/CEST time zone. - This is a fully remote role with no requirement for office attendance. Epta is an equal opportunity employer. At Epta, we believe diverse perspectives drive better decisions and stronger teams.

📌 Area Service Manager – North-West Italy / Turin (Italia)
🏢 EPTA GROUP
📍 Italia