We're hiring on behalf of a Haystack partner!

The Role

- Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals.
- Respond promptly to customer inquiries, offering virtual or on-site support when local engineers require assistance.
- Maintain an in-depth understanding of diagnostic hardware product lines, including specifications, functionalities, and common issues.
- Monitor and analyze support metrics to identify trends, recurring issues, and opportunities for improving service efficiency and parts cost.
- Proactively contribute to ensuring optimal efficiency within the European service organization.

What You'll Need

- Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics.
- Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.




- Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.
- Strong verbal and written communication skills in English and Italian, with the ability to convey technical information clearly to non-technical users.

What's On Offer

- Competitive annual salary (€40,000–55,000) plus a target premio of 10% of annual base salary.
- Comprehensive benefits package including enhanced pension contributions, meal vouchers, and supplementary health insurance.
- Opportunity to work remotely with travel across Europe required for client sites or meetings (approximately 70% of the time).
- A role within a global organization focused on advancing healthcare through diagnostic tools.

Apply via Haystack today!

📌 Technical Support Specialist (Italia)
🏢 Haystack
📍 Italia