Job Description

40 hours per week, Monday-Friday
Rome, Italy

Are you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you!

MSX is looking for a motivated and enthusiastic Technical Helpdesk Agent to join our team.

As a Technical Helpdesk Agent, you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels.

Your key responsibilities will include:

 Providing technical support to dealers via phone and ticketing systems
 Diagnosing and troubleshooting vehicle-related technical issues
 Escalating complex cases when necessary and ensuring timely follow-up
 Collaborating with internal technical teams and stakeholders
 Supporting dealers in identifying effective solutions and best practices
 Maintaining high-quality service standards and customer satisfaction
 Participating in technical training and continuous learning activities

📌 Technical Helpdesk Agent (Roma)
🏢 Msx International
📍 Roma