As a Critical Operations Manager (COM) , you will be responsible for managing critical operations activities within the Data Center , ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users.
You will lead the Critical Operations team , manage relationships with customers and suppliers , and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards .
Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
Lead and manage the Critical Operations team
Monitor site operations through BMS and PMS platforms
Manage routine activities on electrical and mechanical equipment
Ensure timely and effective responses to customer and user needs
Ensure all scheduled maintenance activities are completed on time
Plan and manage technical tasks and equipment
Apply maintenance processes and operational methods
Verify compliance with safety standards and the correct use of PPE
Manage relationships with customers and suppliers
Attend periodic meetings with customers
Prepare and maintain operational documentation , including RCA, SOP, MOP, EOP, and reports
Manage customer cases through NetSuite and activities through Modius
Support the development of the technical and interpersonal skills of team members
At least 5 years of experience in maintenance activities within an industrial environment ; experience in critical environments is an advantage
Good knowledge of critical infrastructure maintenance and repair activities




High school diploma or University degree in Electrical or Mechanical Engineering
Customer-oriented mindset and service approach
Strong communication, interpersonal, and team management skills
Good digital skills and familiarity with Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of NetSuite and Modius is considered an advantage
Fluent in Italian and good command of written and spoken English
Salary Range (Gross Annual Salary - RAL): €****** - €****** + performance premio
Contract type: Italian CCNL Commerce (Commercio - Terziario, Distribuzione e Servizi)
Meal vouchers and corporate welfare program
Health insurance and access to the complementary pension fund , in accordance with the collective agreement
Work on critical digital infrastructure, supporting the development and operation of some of Europe's most advanced data centre environments
Build your future with STACK, gaining exposure to large-scale projects and clear opportunities for professional growth across a fast-growing European platform
Final compensation will be determined fairly and transparently within this range, based on the candidate's professional experience, skills and qualifications.
STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure.
At STACK we are committed to fostering a culture of diversity, equity, and inclusion, and we process all applications in full compliance with GDPR, ensuring a fair and transparent recruitment process for every candidate.

📌 Critical Operations Manager - Maintenance (Milano)
🏢 STACK Infrastructure
📍 Milano