At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.
We're hiring a Brand Ambassador for Rinascente Milano. In this role, you’ll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.
Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.
The successful individual willleveragetheirproficiencyin Retail Customer Service to:
Deliver a seamless, elevated customer service experience by leveraging brand training, tools, and resources to uphold exceptional service standards
Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies
Build strong relationships with department store management to improve brand visibility and customer loyalty
Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules
Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates
Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained. Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team
Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience
Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
Available to work varied hours as required, including evenings, weekends, and bank holidays
Familiarity with department store operations, including customer service, merchandising, and sales strategies
What Tapestry can offer you:
~ Employee Assistance Program
~ Multi-brand discount up to 50% off Coach & Kate Spade New York
~1 Paid Volunteering Day per year and opportunities to volunteer with global projects
~ Equity,



Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : cooperates with the developmental system in the organization; Building Effective Teams : Blends people into teams when needed; lets people finish and be responsible for their work; All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part-time roles, the salary will be pro-rated based on contracted hours. What Tapestry can offer you:
~ An inclusive, innovative,



and fun working environment
~ 1 paid volunteering day per year and opportunities to volunteer with global projects.
~ Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
~ Attractive employee discount
~ We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. Doesn’t hold back anything that needs to be said; faces up to people problems on any person or situation (not including direct reports) quickly and directly; Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results : Can be counted on to exceed goals successfully; Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; can diffuse even high-tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others : cooperates with the developmental system in the organization; Building Effective Teams : Blends people into teams when needed; lets people finish and be responsible for their work; All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Base Pay Range:
The salary range shown represents the full-time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For tempo parziale roles, the salary will be pro-rated based on contracted hours.

📌 BRAND AMBASSADOR PART-TIME (Milano)
🏢 Pvh Italy
📍 Milano