Main duties and responsibilities

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Verify and refund Tax Free Forms to international travellers

Ensure a satisfactory experience for our customers

Prevent refunding mistakes and fraud

Prepare reports as needed

Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

Number of refunded transactions

Refunding mistake ratio

Reporting and collaboration

Reporting line: Issuing & Refund Coordinator

Mainly cooperates with: Peers at same and other Refund/Downtown Points Quality Assurance Processing Refund & Security Manager Merchants’ staff Sales organization

Background and Education

University degree

Helpful: a commercial background

Helpful: experience in face to face customer contact

Helpful: experience in managing tills

Helpful: airport, retail or front office experience

Helpful: customer service experience





Specific skills and knowledge

Must be fluent in English. xysqume Other helpful languages in order of relevance: Chinese, Russian, Arabic

Must be dedicated to service and customer satisfaction

Must be experienced in using office software

Must be trustworthy to handle large amounts of cash

Must have a clean criminal record

Must be able to handle stress

Must be nimble but thorough

Must be a good team player

Must be flexible in terms of working hours

Previous working experience is a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

📌 Issuing & Refund Operator (Bracciano)
🏢 Shift4
📍 Bracciano