- Location: On-site (Lisbon, Portugal)
- Start Date: Immediate opening
- Hours: 40 hours per week (24/7 rotating 8-hour shifts)

Overview Looking to kickstart your career in Portugal? We are hiring customer-oriented Italian speakers for our international team in Lisbon. Serving as the primary contact for Italian clients, you will resolve customer inquiries across phone, live chat, and email. This role is a great fit for proactive problem solvers who thrive in a fast-paced environment.

Key Responsibilities

- Customer Support: Address incoming inquiries in Italian via phone, email, and live messaging with a courteous, professional tone.
- Problem Solving: Identify client difficulties, isolate root causes, and provide prompt, tailored resolutions.
- Documentation: Log all case details, account updates, and resolution steps accurately in our CRM database.
- Performance Targets: Consistently achieve key operational goals, including CSAT, First Contact Resolution, and Average Handle Time standards.
- Continuous Learning: Attend regular training programs to stay current on platform features, corporate guidelines, and best practices.

Requirements

- Language Skills: Fluent or C1/C2-level Italian, plus at least B2 English proficiency for system operation, internal communications, and training.
- Flexibility: Adaptable to rotating schedules across a 24/7 roster.
- Work Location: Full-time on-site presence required at our Lisbon facility.
- Work Eligibility: Valid EU/EEA citizenship, EU passport, or a legal Portuguese work permit.




- Core Strengths: Excellent active listening, strong communication skills, composure under pressure, and a positive mindset.

Compensation Options

- Option A: Local Contract (For Local Applicants)
- Gross Monthly Pay: €1,262.33 (spread across 12 months)
- Housing Setup: Self-arranged accommodation
- Best Suited For: Applicants living in Lisbon or managing their own housing arrangements

- Option B: Relocation Contract (For Candidates Relocating to Lisbon)

- Gross Monthly Pay: €1,059.00 (spread across 12 months)
- Housing Provided: Private bedroom in a shared company residence, with basic utility expenses fully covered
- Travel Support: Inbound flight cost reimbursement after trial period completion, plus airport pickup service

Benefits & Workplace Culture

- Career Advancement: Structured progression pathways into training, quality assurance, or supervisory roles.
- Paid Onboarding: Fully paid, comprehensive training from day one.
- Team Environment: Inclusive workplace culture with company-sponsored social events, sports leagues, and outings.
- Health Benefits: Complimentary private medical coverage after six months, alongside mental health support options.
- Lifestyle Perks: Enjoy Lisbon's warm climate, coastal scenery, rich culture, and active social scene.

Application Process Submit your current CV in English or Italian. Qualified candidates will be contacted swiftly by our talent team for a preliminary phone screen.

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Basilicata)
🏢 Ignite
📍 Basilicata