JDL Recruitment are delighted to be partnering with a leading data centre developer as they look to expand their team with a Customer Success Manager in Europe.This is a permanent position within the Business Development function, working closely with Operations, Infrastructure Design and Technical Programme Management. The role is the single point of contact for key client accounts across capacity planning, contract delivery and ongoing relationship management, with a competitive package on offer.Responsibilities:Act as single point of contact and lead for key clients across RFIs, RFPs and contract negotiations, interfacing with all concerned internal departments and partnersWork with client site selection teams to understand future requirements across locations and capacitiesManage overall capacity planning for current and future client portfoliosWork with internal departments and partners to explore plans, options, sites and plots, including schedules and costsPrepare business cases and lead negotiations with FinancePrepare and secure management approvals, including memos and management presentationsProject manage the delivery of executed contracts to agreed RFS dates, covering planning, tracking, risk identification, stakeholder management, governance,



reporting and escalationManage change during delivery and coordinate internally to convert it into actionable plansLead knowledge transfer of contractual obligations to relevant internal teamsOwn client escalations end to end, working with internal teams through to closureManage new client requests across construction and operational sites, coordinating solutions and costs, preparing business cases and providing price estimatesLead the preparation and presentation of client reporting and meetings, including annual business reviewsMonitor financial performance against budget and report variances promptlyRequirements:5+ years' experience in a key client management roleBachelor's degree in Business, Engineering or a relevant field preferredProject or data centre experience preferredSound technical knowledge with the ability to discuss complex technical requirements with customersExceptional relationship building skills and the ability to foster positive business relationshipsExcellent verbal and written communication skillsAbility to work across cross functional departments internally and client sideStrong decision making and leadership abilities

📌 Customer Success Manager (Roma)
🏢 JDL Recruitment
📍 Roma