pul liTechnical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services /li liPC/Mobile/Hardware Hands Eyes Meeting Rooms Events Support Smart Hands Collaboration Telephony Equipment Office Moves. Hands-on Office Move Projects /li liGood technical knowledge of Windows operating system (Windows 10 and 11) /li liKnowledge on Microsoft Office 2016 (Office 365) /li liProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role /li liAbility to perform remote troubleshooting and provide clear instructions /li liExperience in Handling Windows Imaging Project /li liExperience in software development, processes, and methods /li liGood knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc. /li liAbility to co-ordinate and interact with various teams to arrive at a quick resolution. /li liAbility to organize workload for effective implementation. /li liAbility to interact effectively at all levels with sensitivity to cultural diversity /li liAbility to adapt new product support as organization evolves. /li liKnowledge on SCCM and Intune administration /li liKnowledge on mass OS deployments /li liExperienced in maintaining multiple OS image and hardware models /li liExperience in Microsoft's OEM Pre-installation Kit (OPK) tools /li liKnowledge of PXE and DHCP functionality /li /ul h3Job Description /h3 ul liTechnical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services /li liPC/Mobile/Hardware Hands Eyes Meeting Rooms Events Support Smart Hands Collaboration Telephony Equipment Office Moves. Hands-on Office Move Projects /li liGood technical knowledge of Windows operating system (Windows 10 and 11)



/li liKnowledge on Microsoft Office 2016 (Office 365) /li liProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role /li liAbility to perform remote troubleshooting and provide clear instructions /li liExperience in Handling Windows Imaging Project /li liExperience in software development, processes, and methods /li liGood knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc. /li liAbility to co-ordinate and interact with various teams to arrive at a quick resolution. /li liAbility to organize workload for effective implementation. /li liAbility to interact effectively at all levels with sensitivity to cultural diversity /li liAbility to adapt new product support as organization evolves. /li liKnowledge on SCCM and Intune administration /li liKnowledge on mass OS deployments /li liExperienced in maintaining multiple OS image and hardware models /li liExperience in Microsoft's OEM Pre-installation Kit (OPK) tools /li liKnowledge of PXE and DHCP functionality /li /ul h3Soft Skills: /h3 ul liStrong interpersonal skills /li liGood documentation skills /li liGood working knowledge of MS OFFICE (Including MS Project and Visio)



/li liAble to handle unforeseen situations /li liExcellent problem-solving and multitasking skills /li liHigh level of acceptance /li liCan drive value and its methodology /li liProven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs. /li liExperience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services. /li liExperience in the management of multi-discipline teams in distributed locations /li liDemonstrable results in a business customer facing role, with a track record of delivering /li /ul h3Responsibilities /h3 ul liBulk refreshes (smarthands GLOPAS) /li liRefresh PC support with individual user /li liManagement of existing Recycle cages at Customer sites /li liManagement of any existing Loaner lockers at Customer sites /li liCoordination for Laptop provisioning to New starters /li liLaptop configuration for New starters /li liAssist with Problems - driver updates/patching/firmware /li liBTO requirements /li liAsset management /li liCoordinate Asset repair and Break-fix with equipment provider /li liHardware storage utilizing Customer's on-site storage provisions /li liCouriers/packaging utilizing Customer's on-site courier/packaging service /li liCommunicate designated points of contact at each site from Facility Management /li liCoordinate goods receipt with on-site Facility Management /li liCoordination and getting on-site assistance from Facility Management /li liDesk setup/maintenance (In Country or FM) /li liHardware Troubleshooting (Mobile / Tablet) /li liSoftware Troubleshooting (Mobile / Tablet) /li liIssue handling /li liCoordinate Ordering with Equipment/Service Provider /li liCoordinate Returns with Equipment/Service Provider /li /ul /p #J-18808-Ljbffr

📌 Desktop Engineer (Milano)
🏢 Iron Systems
📍 Milano