Are you ready to scale a market leader?As our Customer Success Manager for Italy, you will be the strategic anchor for our expansion, focusing heavily on senior stakeholder management and end-to-end project management. You will navigate complex client landscapes, align C-level expectations, and execute the flawless rollout of our innovative payment platform across major Italian car dealership groups.Your missionStakeholder management: Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolioProject management: Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rolloutRisk mitigation: Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project trackingTraining leadership: Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managersAccount expansion: Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic valueProduct alignment:



Translate direct customer feedback into actionable project requirements for our internal product and engineering teamsYour profileProject expertise: Minimum 5 years of digital multi-project management, ideally backed by a proven track record of complex software implementationsStakeholder skills: Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situationsHard skills: Advanced background in FinTech, digital payment solutions, or the automotive SaaS environmentWorkflow management: Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressureLanguages & mobility: Native or bilingual Italian language skills combined with business-fluent English and a strong willingness to travelWhy us?Growth journey: Impactful opportunity to be part of one of the most exciting and fastest-growing FinTech scale-up

📌 Customer Success Manager Italy (Italia)
🏢 Aufinity Group | bezahl.de
📍 Italia