We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role. Tutti i potenziali candidati sono invitati a leggere con attenzione i seguenti dettagli prima di inviare la propria candidatura. Work Mode: On-Site Employment Type: B2B/ Freelance Contract Location: Parma, Italy Job Responsibilities: - Provide Level 1 desktop support for hardware, software, and network-related issues - Troubleshoot Windows OS, MS Office, Outlook, and standard business applications - Install, configure, and maintain desktops, laptops, and peripheral devices - Support printers, scanners, and other end-user equipment - Handle password resets and basic Active Directory tasks - Configure email accounts and assist with VPN connectivity - Log, track,



and update incidents in the ticketing system - Escalate complex technical issues to Level 2/Level 3 teams - Ensure timely resolution in line with SLA requirements Required Skills & Experience: - 1–3 years of experience in Desktop Support / xrdbqlu IT Support - Strong knowledge of Windows 10/11 environment - Basic understanding of networking concepts (IP, DNS, DHCP) - Experience with Active Directory and user account management - Good troubleshooting and problem-solving skills - Strong communication and customer service skills - Ability to work independently in an on-site environment

📌 Information Technology Support Engineer (Reggio Emilia)
🏢 Sharp Brains Solutions
📍 Reggio Emilia