Company Description CONNECTB2B LTD (TechConnect B2B) is a global technology partner that helps organizations scale their IT operations and technical teams quickly and efficiently. The company integrates Global IT Managed Services with Talent as a Service (TaaS) to reduce hiring friction and modernize legacy systems. With a strategic headquarters in the United Kingdom and operations in the United States and Germany, CONNECTB2B LTD supports clients across compliance-focused markets.

Core focus areas include staff augmentation, managed IT and cloud infrastructure, digital transformation, and cybersecurity and compliance. The organization is committed to turning technology from a cost center into a driver of sustainable growth for its clients.

Role Description The IT Support Technician role is a contract, on-site position based in Palmanova. The technician will provide hands-on technical support for desktop computers, peripherals, and printers, ensuring reliable operation and quick resolution of issues. Day-to-day tasks include diagnosing and troubleshooting hardware and software problems, performing computer repairs and upgrades, and supporting end users with technical inquiries.

The role also involves maintaining accurate records of service requests, documenting solutions,



and collaborating with other IT staff to uphold service standards and security practices. The technician will be expected to deliver responsive, customer-focused support in a dynamic environment.

Qualifications

- Candidates should possess strong Technical Support experience, including end-user assistance and basic network awareness.
- Candidates should possess skills in working with Desktop Computers, operating systems, and common business applications.
- Candidates should possess solid Troubleshooting capabilities for hardware, software, and connectivity issues.
- Candidates should possess practical Printer Support skills, including setup, configuration, and resolving printing errors.
- Candidates should possess hands-on Computer Repair experience, including component replacement, diagnostics, and system maintenance.
- Candidates should ideally have good communication skills, customer service orientation, and the ability to document technical work clearly.
- Candidates should ideally have relevant certifications (such as CompTIA A+ or equivalent), previous on-site IT support experience, and familiarity with IT security and data protection practices.

📌 IT Support Technician (Palmanova)
🏢 CONNECTB2B
📍 Palmanova