Location Overview
Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city’s eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens - rare in this floating city - are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.

THE POSITION

Guest assistants are responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards. At all times, guest assistants must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Guest assistants report to the Front Office Manager or, in his/her absence, to the Reception Manager.





MAIN DUTIES AND RESPONSIBILITIES:
- Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel;
- Welcome guests with warm or cold washcloths according to season;
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards;
- Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards;
- Show the hotel common areas and outlets to guests;
- Accommodate special requests whenever possible;
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel, including Spa and F&B; Services;
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from g

📌 Guest Assistant (Venezia)
🏢 Aman Group
📍 Venezia