We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Provide Level 1 desktop support for hardware, software, and network-related issues

Troubleshoot Windows OS, MS Office, Outlook, and standard business applications

Install, configure, and maintain desktops, laptops, and peripheral devices

Support printers, scanners, and other end-user equipment

Handle password resets and basic Active Directory tasks

Configure email accounts and assist with VPN connectivity

Log, track, and update incidents in the ticketing system

Escalate complex technical issues to Level 2/Level 3 teams

Required Skills & Experience:

~1–3 years of experience in Desktop Support / IT Support

~ Strong knowledge xrdbqlu of Windows 10/11 environment

~ Basic understanding of networking concepts (IP, DNS, DHCP)

~ Experience with Active Directory and user

📌 IT Knowledge Engineer (Medolago)
🏢 Sharp Brains Solutions
📍 Medolago