Key Responsibilities

Provide end-user support (Level 1 and basic Level 2) via ticketing system

Install, configure and troubleshoot Windows client devices

Manage user accounts and permissions (Microsoft 365, Active Directory)

Support onboarding/offboarding processes (users and devices)

Configure and support mobile devices (iOS and Android)

Maintain IT documentation and knowledge base

Support and guide junior Help Desk resources on daily activities

Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.

Requirements (Must-have)

~3 years of experience in IT Support / Help Desk

~ Good knowledge of Windows 11 troubleshooting

~ Experience with Microsoft 365 (user management, basic administration)

~ Basic knowledge of Active Directory (users, groups, password reset)

~ Experience using a ticketing system

~ Good communication skills with end users

~ Ability to manage multiple requests and prioritize tasks

~ Based in Genoa area

Nice-to-have





Experience with Level 2 support activities

Basic networking knowledge (IP, DNS, Wi-Fi)

Experience with device deployment tools

What we are looking for

Reliable and structured approach to daily support activities

Ability to work both independently and within a team

Proactive attitude in problem solving

Attention to confidentiality and data handling

Screening Notes (for External Recruiters) xrdbqlu

Prioritize candidates who:

Have real hands-on Help Desk experience (not only internship)

Have already worked with Microsoft 365 administration

Show exposure to Level 2 activities (even partial)

Are used to working with ticketing systems

Exclude candidates who:

Have only academic background with no real support experience

Do not have practical exposure to Windows troubleshooting

Do not have any experience with Microsoft 365 or AD

📌 Categorie protette (Sicilia)
🏢 Virtual
📍 Sicilia