Descrizione della posizione:
Role: Front Office Manager
Reports to: Operations Manager
Property: Duo Milan Porta Nuova, a Tribute Portfolio
Company Profile
Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 7 meeting rooms.
The property is part of Marriott International which is the world's largest hotel brand and Westmont Hospitality Group.
We are looking for a Front Office Manager.
Main Tasks
We are looking for an ambitious, dedicated and service-oriented Front Office Manager to join the team at Duo Milan Porta Nuova and more specifically you will be:
Maintaining Guest Services and Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize,



and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Managing the Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model t

📌 Front Office Manager (Milano)
🏢 Duo Milan Porta Nuova, a Tribute Portfolio Hotel
📍 Milano