At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
EL Customer Operations Manager
- _
Your role and responsibilities
In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.
The work model for the role is: #LI-Hyrbid with requested presence on Bergamo and sometimes on Sesto San Giovanni plant.
This role is contributing to the Smart Power business in Bergamo plant.
You will be mainly accountable for:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
- Monitoring the status of orders
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation
- Support the customer and act with integrity during the purchasing activities.
- Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders
- Observing the overall process and trends across inquiries and identifying improvement areas
You will join a high performing team, where you will be able to thrive.
Qualifications for the role
- You have an agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Preferential knowledge of SAP, Sales Force and Excel.
- A collaborative, solution-focused approach, and strong written and spoken communication skills
- Degree in Business administration, or administrative education similar.
- You are at ease communicating in english and
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.