Role: Front Office Manager
Reports to: Operations Manager
Company Profile
Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 7 meeting rooms.
The property is part of Marriott International which is the world’s largest hotel brand and Westmont Hospitality Group.
We are looking for a Front Office Manager.
We are looking for an ambitious, dedicated and service-oriented Front Office Manager to join the team at Duo Milan Porta Nuova and more specifically you will be:
Maintaining Guest Services and Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.




Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Managing the Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; Serving as a role model to demonstrate appropriate behaviors.
Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when nee

📌 Front Office Manager m/v (Italia)
🏢 Duo Milan Porta Nuova, Tribute Portfolio
📍 Italia