ph3Position /h3 pDirectly reporting to the Client Development Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment. /p pThe CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients. /p pMoreover, she/he has the role of analyzing the customer database, coordinate the day‑by‑day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique. /p h3Job responsibilities /h3 h3Responsibilities /h3 h3Daily tasks /h3 ul liClients database: assure the accuracy of the database /li liFollow‑up actions: pursue and coordinate the team on follow‑ups on clients /li liClientelling hours with the team. /li /ul h3Specific CRM actions /h3 ul liEvents and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow‑up actions on the attendees to maximize the results. /li liOTOs campaigns: organize and follow the OTOs campaigns in store. /li liClients’ treatments: responsible for clients’ targeting,



invitation process, ROI for HQ treatments; treatments proposals and organizational support for local initiatives. /li liGifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration). /li liSupport the team in offering a high‑end service in store (VIP room experience) /li liDevelop and retain partnerships for recruiting. /li liShare figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly) /li /ul h3Profile /h3 ul liBackground: Bachelor’s or master’s degree in marketing /li liExperience: 2 - 3 years’ relevant work experience /li liProblem- solving capability /li liExcellent communication skills /li liGood stress management and ability to work under pressure /li liTeamworking and ability to build strong, trusting relationships /li liHigh customer focus, with the ability to anticipate needs /li liGreat attention to detail /li liExcellent time management and capability of prioritizing /li liDynamism and flexibility /li liFluent in English /li /ul /p #J-18808-Ljbffr

📌 Client Development Specialist - Milan Montenapoleone (Milano)
🏢 Christian Dior Couture
📍 Milano