Descrizione dell’offerta di lavoro

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.

Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.

Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon.

Place of Work: Park Hyatt Milano – Aquam Spa

Job Level: Operative

Report to: Housekeeping & Spa Manager

Responsible for: The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards).

This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.g., Hya care, inclusion, service excellence).





Main Duties and Responsibilities:

Ensure a personalized guest experience aligned with brand standards

Handle guest complaints, ensuring prompt resolution and satisfaction

Continuously monitor service levels and treatment quality

Foster a guest-centric culture within the team

Assist in planning and supervising daily Spa operations

Ensure efficient management of treatment schedules and room occupancy

Optimize workflows to maximize productivity and revenue

Support inventory management and stock control

Supervise and coordinate the Spa team (therapists, receptionists, beauticians)

Support recruitment, training, and staff development

Monitor individual performance and motivate the team to achieve targets

Ensure adherence to grooming and behavioral standards

Ensure compliance with all health, hygiene, and professional regulations

Oversee treatment protocols, safety procedures, and product usage

Verify staff qualifications and certifications

Act as the main point of contact for inspections and audits

Support achievement of Spa revenue and profitability targets

Monitor KPIs (room occupancy, revenue per treatment, upselling performance)

Assist in developing promotions and commercial initiatives

Actively promote retail sales and Spa services





Ensure full compliance with brand standards (e.g., Hyatt Luxury & Wellness guidelines)

Maintain consistency in guest experience, ambiance, and Spa rituals

Support internal and external audits

Requirements

Beautician/esthetician qualification (mandatory for technical role)

Certification as Technical Director (where required by local regulations)

Degree or diploma in Hospitality, Wellness, or Management preferred

Minimum 2–4 years’ experience in a hotel Spa or wellness environment

Previous supervisory or team coordination experience

Experience with international brand standards preferred

Technical Skills

Strong knowledge of facial and body treatments and Spa protocols

Familiarity with Spa management systems (e.g., Book4Time, Opera)

Knowledge of health and safety regulations

Ability to monitor KPIs and produce reports

Soft Skills

Strong guest service orientation

Leadership and team motivation skills

Excellent communication and interpersonal abilities

Problem-solving and stress management

Sales-oriented mindset

Languages

Fluent Italian

Fluent English (mandatory)

Additional languages are a plus

Position Details
Job Level: 3° Turismo-Federalberghi

Employment Type: Full-time

Salary Range: € 32.000 - € 35.000 gross per year / 14 months

Hyatt Also Offers Employees:

12 free nights and discounted rates in all hotels of the group after three months of employment

Complimentary staff cafeteria and laundry service

Continuous learning and development opportunities

ATM public transport service

Corporate welfare benefits

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📌 Assistant Spa Manager/ Direttore Tecnico (Bardi)
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