Your responsibilities

The resource will be responsible for managing interactions with the Client and with internal departments (primarily Engineering and Project Execution) in order to meet the Client's requests for the supply of components and associated services, based on previously developed engineering documentation and specifications. In the long term, the goal is to help establish a relationship of trust with the Client, aimed at directly supporting the 'Components' business and indirectly supporting the Plant Sales business (customer loyalty).

Main responsibilities and Contents

Specifically, the resource will be responsible for the following activities:

- receiving, analyzing, and recording Client requests;
- preparing and reviewing technical and commercial offers for their assigned client portfolio (quotations, timelines, commercial terms), in coordination with other involved departments if necessary with the manufacturers/vendors suppliers and the Client;
- drafting and managing Client complaints related to their projects, through to closure and reporting;
- entering orders into the ERP system and monitoring project progress;
- finalizing supply contracts (order confirmations, drafting contracts, verifying purchase orders);
- preparing and monitoring reports related to ongoing requests/projects, with periodic follow-up on the activities carried out by other team members, both on the procurement side (purchasing, expediting, etc.) and on the sales side (material preparation, shipping, invoicing, payments, etc.);
- managing project-based procurement activities and supporting/coordinating the purchase of stock and project-specific materials, including follow-up with the expediting and shipping departments and other technical department stakeholders;
- preparing internal departmental reports (commercial analysis, support for Management Control, reporting for Finance, order intake forecasting, and updating of annual and multi-year sales budgets).

The resource will report to the coordinator of the group as part of the Service dpt. The group members are working together to support the world wide located End-Users with the NCA-IT service portfolio.

Your profile

Skills, qualifications and abilities

The ideal candidate should meet the following requirements:

- at least 5 years of work experience in after-sales support, preferably within industrial plant engineering companies;
- fluent knowledge of English, both written and spoken;
- strong interpersonal and communication skills, with the ability to manage relationships at various levels (internal/external, verbal/written);
- goal-oriented and determined in achieving objectives;
- strong analytical, synthesis, and problem-solving skills; decision-making autonomy and initiative complete the profile;
- proficiency in IT systems, including MS Office suite and ERP software;
- strong organizational and planning skills, with the ability to set priorities and meet deadlines.

Your benefits

At thyssenkrupp nucera Italy we offer:





- international work environment in interdisciplinary and multinational teams;
- flat hierarchies and short decision-making routes;
- flexible working time (flexible working hours at office and smartworking);
- welfare plan;
- agreements with special rates for local transportation means and fitness studio membership;
- availability of canteen inside the company;
- availability of public transportation infrastructure: Metrò green line M2, stop Crescenzago, as well as speedway tangenziale est, exit Cascina Gobba.

Economics
- CCNL Metalmeccanico Industria
- Annual Gross Salary range 40k-45k euro (paid over 14 monthly installments)
- Following the conclusion of the selection process, the Company may propose a gross annual salary that differs from the figures outlined in this job posting. Any such adjustment will reflect the candidate's overall profile, including professional background, technical expertise, and interpersonal skills evaluated throughout the process.

Contact

HR department

thyssenkrupp nucera Italy, located in Milan

e-mail: [email protected]

Important to us

Health and Wellness

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.





We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

Onboarding: individual and personal support to help you get started in your new job. svg]:px-3 -left-8" data-slot="carousel-previous" disabled="" type="button">Arrow leftPrevious slidesvg]:px-3 -right-8" data-slot="carousel-next" disabled="" type="button">Arrow RightNext slide

Health and Wellness

Health & Safety

Highest health & safety standards and a wide range of health promotion and healthcare activities.

Pension and Retirement

Pension

We have various financial models to give you individual support.

Collaboration and Teamwork

Collaboration

Collegiality is of huge importance - we treat everyone with respect and appreciation.

Professional Development

Development

Training and education programs to help you develop professionally and personally.

Compensation and Salary

Compensation & benefits

Fair working conditions and competitive pay are an important basis for us.

Diversity and Inclusion

Diversity

We promote an open and tolerant work culture.

Work-Life Balance

Work-Life Balance

Work-Life Balance: we guarantee regular working hours to support work-life balance.

Creative and Innovation

Creative leeway

We offer a work environment in which you can try out new solutions in a no blame culture.

Vacation and Time Off

Vacation and paid time off

Vacation and paid time off: Paid vacation, sick leave and personal days.

Sustainability and Environment

Sustainability

We act with responsibility and environmental awareness. We support sociopolitical initiatives and focus on resource efficiency.

Onboarding and Training

Onboarding

Onboarding: individual and personal support to help you get started in your new job.

We value diversity

We value diversity. Therefore we welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

Company

thyssenkrupp nucera Italy is the Italian branch located in Milano, specialized on design and supply of electrochemical plants for the production of green hydrogen as well as chlorine and caustic soda. With more than 20 years experiences the company is offering new-build and service solutions in many regions of the world.

📌 Component Supply Officer (Milano)
🏢 Thyssenkrupp
📍 Milano