p?? strongPlease note: /strong Applications will only be considered if you are fluent (C1 minimum) in strongFrench /strong /ppbr / /ppstrongLocation: /strong Via Filippo Caruso, 23 – Rome (Hybrid) /ppstrongSalary /strong: €22,000 - €24,000 gross/year /ppbr / /ppstrongAbout Octorate /strong /ppbr / /ppOctorate is a leading Travel SaaS company and part of the Zucchetti Group.
We develop a cloud-based, all-in-one platform designed to help hotels, BBs, and property managers simplify their daily operations and boost direct bookings.
/ppbr / /ppstrongThe Role /strong /ppbr / /ppWe are looking for a strongCustomer Support Specialist /strong fluent in French to join our team Customer Success team in Rome.
In this role you will be a strategic partner for our clients, guiding them through their digital transformation.
You will ensure our partners across France and international markets get the most value out of Octorate.
/ppbr / /ppstrongKey Responsibilities /strong /ppbr / /pulliManage the onboarding process for new clients, ensuring optimal platform configuration.
/liliProvide expert assistance via chat, email, and phone, focusing on French-speaking markets.
/liliAct as a consultant to help clients maximize direct bookings through Octorate.
/liliPerform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.
/liliMaintain and update help center documentation and internal knowledge bases in French.
/liliSupport training sessions and periodic business reviews with key accounts.
/li /ulpbr / /ppstrongRequirements /strong /ppbr / /pullistrongLanguage Skills: /strong Native or C1 minimum fluency in strongFrench /strong (written and spoken).
Professional proficiency in Italian and English is also required.
/lilistrongLocation Flexibility: /strong Availability to work in a stronghybrid /strong setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).
/liliExperience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).
/li /ulpbr / /ppstrongWhy Octorate?
/strong /p pJoining Octorate means working at the heart of hospitality innovation.
You will master complex software, learn the nuances of digital distribution, and contribute to the success of thousands of businesses worldwide.
/p
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