pbJob Summary /b /ppWe are seeking ab Channel Service Engineer /b based in Central Italy to oversee dealer technical service and management for SANY's core products: bmaterial handlers, 45-ton reach stackers and stackers /b.
Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships.
/ppbr/ppbKey Responsibilities /b /ppb1.
Dealer Service Management Capacity Building /b Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.
/ppb2.
Technical Training Support /b Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers.
Deliver remote and on-site technical support for daily service issues.
/ppb3.
Complex Fault Resolution /b Independently tackle difficult and escalated equipment failures that dealers cannot resolve.
Specialize in troubleshooting bhydraulic, electrical and mechanical system faults /b to improve first-time fix rate and service efficiency.
/ppb4.
Product Localization RD Communication /b Collect local market feedback and equipment failure data,



communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading.
/ppb5.
Service KPI Process Optimization /b Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.
/ppb6.
Dealer Relationship Maintenance /b Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.
/ppbRequirements /b /pp1.
At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred.
/pp2.
Solid expertise in bhydraulic, electrical and mechanical system principles and troubleshooting /b of large port and material handling equipment, with strong independent problem-solving skills.
/pp3.
Able to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration.
/pp4.
Fluent in Italian, proficient English for cross-border technical communication with Chinese teams.
/pp5.
Hold a valid driving license and accept frequent business travel across Central Italy.
/pp6.
Possess basic dealer management awareness and good cross-team communication and coordination abilities.
/p

📌 Senior Services Engineer (Udine)
🏢 Sany Group
📍 Udine