IT EUC Engineer Response Informatics•Emilia-Romagna, Italy
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IT End User Computing Engineer
We are seeking an experiencedIT End User Computing (EUC) Engineerwith3–6 years of experienceto provide onsite and remote IT support within a global IT Operations team.
Key Responsibilities
Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs.
SupportWindows 11 and macOS, laptops, desktops, peripherals, printers, scanners and mobile devices.
Configure and deploy devices usingMicrosoft Intune and JAMF.
SupportMicrosoft 365, Outlook, OneDrive, VPN, Defenderand other business applications.
Provide support foriOS/Android, Cisco/Polycom telephony and softphones.
Support meeting rooms and AV technologies includingCrestron, Logitech, Dolby and Room Wizard.
Manage IT assets, documentation,



knowledgebase updates and hardware lifecycle activities.
Support new-joiner setups, employee moves, equipment returns and vendor hardware repairs.
Perform meeting-room health checks, patching, updates and antivirus maintenance.
Handle escalations and communicate effectively with technical and non-technical users.
Key Skills & Experience
3+ yearsin IT/EUC or technical IT support.
Strong hands-on troubleshooting acrossWindows 11 and macOS.
Experience withMicrosoft Intune, JAMF and Jira.
Strong knowledge ofMicrosoft 365 / Office 365, OneDrive and VPN.
Experience supporting remote users and managing incidents within SLAs.
Excellent problem-solving, communication and documentation skills.
Degree in Computer Science or equivalent relevant experience.
xysqume
Microsoft certifications are a plus.
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📌 It Euc Engineer (Emilia-Romagna)
🏢 Response Informatics
📍 Emilia-Romagna