pstrongZAPI GROUP /strong has been engineering the transition to an all-electric future and is a global leader in electrification, thanks to its deep expertise in system integration and its highly integrated product portfolio, which includes motion controllers, electric motors, high-frequency battery chargers, and autonomous navigation software for fully electric and hybrid vehicles. /ppToday, ZAPI GROUP employs more than 1,700 people worldwide, generates annual revenues exceeding USD 700 million, and has a strong international presence with 18 locations across 13 countries, including Italy, Canada, the United States, Germany, Sweden, Switzerland, and China. /ppbr / /ppFor our headquarters in Poviglio (RE), we are looking for a strongIT Help Desk Technician /strong to join our Infrastructure Team. /ppbr / /ppstrongJob Purpose /strong /ppIn this role, you will be the first point of contact for all IT‑ related queries, providing initial triage, troubleshooting, and resolution of common issues regarding hardware, standard software, operating systems e mobile devices. You will ensure all requests are logged and managed through our IT Service Management platform and play a key role in delivering consistent, professional user experience. This position may occasionally require short travel to other office locations. /ppbr / /ppstrongKey Responsibilities /strong /ppem1st Level Support /em /pulliReceive and manage Help Desk requests through the ticketing system. /liliPerform initial troubleshooting and gather the information required for issue diagnosis. /liliResolve standard issues related to: /liliWindows workstations and laptops. /liliMicrosoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint). /liliPrinters and peripheral devices. /liliUser account access and password management. /liliMobile devices (smartphones). /liliEscalate complex incidents and service requests to 2nd Level Support or specialized teams. /liliUpdate, track, and close tickets in accordance with company procedures and service level agreements (SLAs).



/liliAssist with employee onboarding and offboarding activities, including user account provisioning, permissions assignment, and device preparation. /li /ulpbr / /ppemBasic 2nd Level Support /em /pulliDiagnose and resolve basic technical issues related to: /liliActive Directory and Microsoft Entra ID. /liliMicrosoft 365 and cloud-based services. /liliVPN connectivity and remote access solutions. /liliEndpoint management platforms (Microsoft Intune). /liliBasic networking (LAN, WAN, Wi-Fi). /liliInstall, configure, and maintain company hardware and software. /liliCreate, maintain, and update technical documentation, procedures, and knowledge base articles. /li /ulpbr / /ppstrongEducation /strong /ppHigh School or Bachelor's Degree in Electrical in scientific disciplines. /ppbr / /ppstrongProfessional experience /strong /ppCandidates are not required to have previous experience in this role. /ppbr / /ppstrongTechnical Skills /strong /ppGood knowledge of English, both written and spoken. /ppbr / /ppstrongSoft Skills /strong /pulliStrong customer service orientation and problem-solving skills. /liliGood analytical and troubleshooting abilities. /liligood communication. /liliTeam-oriented attitude and ability to collaborate across departments. /liliAbility to prioritize tasks and manage multiple requests in a fast-paced environment. /li /ulpbr / /ppstrongTravel Availability /strong /ppAvailability to travel nationally (approximately 30% of the time) to support the operations of the Group's Italian entities. /ppbr / /ppstrongOffer details /strong /ppFixed Salary Range: 27.000 – 31.000 € /ppVariable Salary: 7% /ppLabour contract: CNEL C018 Metalmeccanica PMI /ppWork Location: Poviglio, Italy (On-site) /ppbr / /ppZapi Group is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of gender, age, nationality, ethnic origin, disability, religion, sexual orientation, gender identity, or any other status protected by applicable law. /ppbr / /ppstrongDESIGN AN ELECTRIFYING CAREER WITH US! /strong /ppemZAPI GROUP is an equal opportunity employer. /em /p

📌 Information Technology Help Desk Technician (Roma)
🏢 Zapi
📍 Roma