pbr / /ppstrongRole Overview /strong /ppThe strongAI Service Delivery Agentic Manager /strong will act as the central governance and coordination point for AI use cases developed across SBC1, SBC2, and GT teams. The role is responsible for overseeing the end-to-end delivery of the AI portfolio, maintaining the roadmap, managing dependencies, and ensuring that every use case is delivered as a secure, compliant, and operationally ready service. /ppstrongKey Responsibilities /strong /pulliOwn and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks. /liliEnsure end-to-end visibility and governance of all AI initiatives under development. /liliAssess technical, operational, and security implications of each use case, including integrations, deployment models, monitoring, performance, and availability requirements. /liliCoordinate with GT and enabling teams to ensure successful implementation and production readiness. /liliEnsure compliance with enterprise operating models, legal, security, and regulatory requirements. /liliVerify adherence to company standards and policies, including API exposure, penetration testing, monitoring, and operational support processes. /liliDrive service readiness and ensure AI solutions are delivered according to ITSM best practices. /li /ulpstrongRequirements /strong /pulliStrong experience in IT Service Management, service delivery, or technology governance. /liliKnowledge of AI/GenAI solutions and enterprise platforms.



/liliSolid understanding of security, compliance, deployment, and operational support processes. /liliExcellent stakeholder management and cross-functional cooperation /li /ulpWe offer a safe and inclusive environment where colleagues are encouraged to think outside the box. CRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity /ppWhat we offer: /ppType of contract: permanent /ppThe Annual Salary for this position starts from €37,000 gross per year. /ppThe level of classification will be determined during the selection process based on the candidate’s profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. The final compensation package, including any variable components (such as MBO) or additional benefits. /ppbr / /ppPursuant to Regulation (EU) 2016/679 (“GDPR”), candidates are hereby informed that their personal data will be processed exclusively for purposes related to the management of their application and the selection process. For further information on the processing of personal data and on the exercise of their privacy rights, candidates are invited to consult the full privacy notice available at the following Link, in the “Terms of Use” section. /ppbr / /p

📌 Ai Service Delivery & Agentic Manager (Roma)
🏢 Crif
📍 Roma