ph3Job Description: /h3 pThe Business Analyst Business Banking Digital channels Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end to end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation. /p pThe position requires strong communication skills, full proficiency in written and spoken English, and the ability to collaborate effectively in a multifunctional and international environment. It also demands strong analytical skills and a proven capability to identify business requirements and translate them into functional requirements and technical specification. /p pThe Business Analysts plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others…). /p pHe/she will work in a fast-paced and international environmentas a member of the funding team, having the opportunity in the next years to look backword and say I was there when it started! /p h3Key responsibilities: /h3 ul lip *bInnovation Advocacy /b *: Spearhead the implementation of digital banking solutions, ensuring a seamless and user-friendly experience for SME clients /p /li lip *bDigital Warm Onboarding /b *: Built the most innovative and frictionless onboarding process for SME clients starting from “functional” needs to identifying macro-steps and sub-processes /p /li lip *bClients Engagement /b *: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings /p /li lipb*Process Optimization* /b : Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs /p /li lipb*Requirement Elicitation*: /b Starting from SME business needs identifies and understands IT impacts on the different applications and processes,



providing all the information needed for development phase and helping other CJEs to speak in a correct IT language /p /li lipb*Data Deciphering* /b : Dive deep into data, extracting meaningful insights to inform strategic business decisions within the SME sector /p /li lipb*Cross-Functional Collaboration* /b : Collaborate in a structured and multi-functional way and design together with product Tribe, UX, Risk and Operations new functionalities according to strategic operating models /p /li lipb*Analytical Solutions*: /b Be able to build reports for department usage and analyze data provided by other Bank department /p /li /ul h3Required skills and experience /h3 ul lipBachelor’s in economics or engineering /p /li lipMinimum of 2 years’ experience as a business analyst within financial industry and within an international and complex environment /p /li lipExperience of IT project and working effectively across functions (e.g. Sales areas, Legal, Compliance, Transparency, Privacy, Credit Risk, Finance) /p /li lipExperience in use of content management systems /p /li lipExperience on Digital Process and Digital Capabilities related to onboarding /p /li lipCreative minded with an ability to conceive interesting ideas for new content /p /li lipData analyst mindset and capabilities needed for a data fluency approach and environment /p /li lipStrong knowledge of retail and business banking business /p /li lipFluent Italian and English language /p /li /ul h3Contract offer: /h3 ul lipbWorking conditions: /b Permanent employment contract /p /li lipbWorking hours: /b Full time (37 hours per week) /p /li lipbApplicable Collective Labour Agreement: /b National Collective Labour Agreement for employees in the credit sector (NCLA) /p /li lipbLocation: /b Milan /p /li lipbAnnual base salary starting from /b : 39.000€ /p /li lipbVariable remuneration: /b in line with the applicable remuneration policies (with a target based on the role,



outcomes linked to the Group, Business line/function, and individual performance) /p /li /ul pOur compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring. /p h3The benefits of joining ING /h3 pIn addition to being a part of a great team, working in a fun and innovative environment, we offer: /p ul lipFlexible Smart Working /p /li lipCompetitive base salaries and performance-based bonuses /p /li lipMeal vouchers and corporate restaurant and bar /p /li lipHealth insurance and Accident insurance /p /li lipPension fund and welfare plan /p /li lipDiverse cultures Innovative mindsets /p /li lipInternational Environment and Talent Program /p /li lipCommitment to sustainability /p /li lipLots of training development opportunities to help you grow /p /li lipLots of moments dedicated to physical and mental well-being /p /li lipA special day off when it is your birthday: we call it #doyourbirthday! /p /li lipAnd of course, we can’t forget free water coffee at the office! /p /li /ul h3About ING /h3 pING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible lavoro da remoto model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. /p pOur purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. /p h3Our Commitment /h3 pDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. /p /p #J-18808-Ljbffr

📌 Business Analyst Business Banking Digital Channels & Onboarding (Milano)
🏢 Ing
📍 Milano