pThe icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. /ppbr / /ppEpitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. /ppbr / /ppAlways a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; br / the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; br / and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon. /ppbr / /ppstrongPlace of Work: Park Hyatt Milano – Aquam Spa /strong /ppstrongJob Level: Operative /strong /ppstrongReport to: Housekeeping Spa Manager /strong /ppbr / /ppstrongResponsible for: /strongThe Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards). /ppThis role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa’s financial and quality performance goals, in alignment with brand values (e.G., Hya care, inclusion, service excellence). /ppbr / /ppstrongMain Duties and Responsibilities:



/strong /pulliEnsure a personalized guest experience aligned with brand standards /liliHandle guest complaints, ensuring prompt resolution and satisfaction /liliContinuously monitor service levels and treatment quality /liliFoster a guest-centric culture within the team /liliAssist in planning and supervising daily Spa operations /liliEnsure efficient management of treatment schedules and room occupancy /liliOptimize workflows to maximize productivity and revenue /liliSupport inventory management and stock control /liliSupervise and coordinate the Spa team (therapists, receptionists, beauticians) /liliSupport recruitment, training, and staff development /liliMonitor individual performance and motivate the team to achieve targets /liliEnsure adherence to grooming and behavioral standards /liliEnsure compliance with all health, hygiene, and professional regulations /li /ulpbr / /pulliOversee treatment protocols, safety procedures, and product usage /liliVerify staff qualifications and certifications /liliAct as the main point of contact for inspections and audits /liliSupport achievement of Spa revenue and profitability targets /liliMonitor KPIs (room occupancy, revenue per treatment, upselling performance) /liliAssist in developing promotions and commercial initiatives /liliActively promote retail sales and Spa services /liliEnsure full compliance with brand standards (e.G., Hyatt Luxury Wellness guidelines)



/liliMaintain consistency in guest experience, ambiance, and Spa rituals /liliSupport internal and external audits /li /ulpbr / /ppstrongRequirements /strong /pulliBeautician/esthetician qualification (mandatory for technical role) /liliCertification as Technical Director (where required by local regulations) /liliDegree or diploma in Hospitality, Wellness, or Management preferred /liliMinimum 2–4 years’ experience in a hotel Spa or wellness environment /liliPrevious supervisory or team coordination experience /liliExperience with international brand standards preferred /li /ulpbr / /ppstrongTechnical Skills /strong /pulliStrong knowledge of facial and body treatments and Spa protocols /liliFamiliarity with Spa management systems (e.G., Book4Time, Opera) /liliKnowledge of health and safety regulations /liliAbility to monitor KPIs and produce reports /li /ulpbr / /ppstrongSoft Skills /strong /pulliStrong guest service orientation /liliLeadership and team motivation skills /liliExcellent communication and interpersonal abilities /liliProblem-solving and stress management /liliSales-oriented mindset /li /ulpbr / /ppstrongLanguages /strong /pulliFluent Italian /liliFluent English (mandatory) /liliAdditional languages are a plus /li /ulpbr / /ppstrongPosition Details /strong /ppJob Level: 3° Turismo-Federalberghi /ppEmployment Type: Full-time /ppSalary Range: € 32.000 - € 35.000 gross per year / 14 months /ppbr / /ppstrongHyatt Also Offers Employees: /strong /pulli12 free nights and discounted rates in all hotels of the group after three months of employment /liliComplimentary staff cafeteria and laundry service /liliContinuous learning and development opportunities /liliATM public transport service /liliCorporate welfare benefits /li /ulpbr / /p

📌 Assistant Spa Manager/ Direttore Tecnico (Roma)
🏢 Park Hyatt Milano
📍 Roma