ppDescrizione dell’offerta di lavoro /p pWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. /p pThe global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. /p pThe Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. /p pOur game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. /p pJoin us and be part of this journey towards greater opportunities and brighter futures. /p h3Position Summary /h3 h3Solution Architect for Dynamics 365 Customer Engagement – Customer Insights /h3 pWe’re seeking a highly skilled Solution Architect with deep expertise in bDynamics 365 Customer Engagement (D365 CE) /b, with a strong specialization in bCustomer Insights – Journeys (CIJ) /b and desirable experience in bCustomer Insights – Data (CID) /b. Based in bItaly /b,



this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in bEnglish and Italian /b, and align platform capabilities with client business goals. Travel is expected to be bless than 20% /b. /p h3Responsibilities /h3 ul liLead solution architecture, design, and optimization for bDynamics 365 Customer Engagement /b, with a focus on bCustomer Insights – Journeys /b /li liDesign, troubleshoot, and enhance CIJ capabilities including: /li liJourneys /li liSegments /li liEvents /li liInsights /li liLead Management /li liEmail Templates /li liConsent Management /li liRelated customer engagement components /li liAssess and implement bperformance, stability, and scalability improvements /b across D365 CE environments /li liPartner with customers to translate business objectives into effective bconfiguration, customization, and architecture decisions /b /li liSupport solution design for bCustomer Insights – Data /b, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys /li liArchitect and develop bPower Apps /b solutions to support business and user experience needs /li liDesign, customize, and administer bUI, workflows, and business logic /b using the bPower Platform /b /li liBuild and maintain bPower Automate /b solutions with internal processing logic and integrations across Dataverse and connected services /li liDefine enterprise-level D365 CE architecture and support integrations with bexternal systems and platforms /b /li liWork across bDataverse, SharePoint, Azure, and other data sources /b to enable connected, reliable solutions /li liEngage confidently with btechnical stakeholders, business decision-makers, and client teams /b in workshops and delivery discussions /li liProvide technical guidance, knowledge transfer,



and training to customers and internal stakeholders /li liTroubleshoot complex bPower Apps, Dynamics 365, and architectural issues /b using strong analytical and collaborative problem-solving skills /li liStay current on bmodern engineering practices /b, bMicrosoft ecosystem updates /b, and emerging tools, including AI-related capabilities where relevant /li liContribute to structured solution evaluation and assessment activities, while maintaining coverage across ball D365 CE apps /b /li /ul h3Qualifications /h3 ul liFluent bEnglish and Italian /b language skills, with the ability to lead both business and technical conversations with customers /li liMust be blocated in Italy /b /li liStrong experience in a bcustomer-facing /b Solution Architect, Technical Consultant, or similar role /li liExpert-level knowledge of bDynamics 365 Customer Insights – Journeys /b /li liStrong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments /li liAdvanced understanding of bDynamics 365 Customer Engagement architecture /b and integration patterns /li liExtensive experience with bPower App development /b /li liStrong capability in bPower Platform /b configuration, customization, administration, and business logic design /li liExperience developing and maintaining bPower Automate /b solutions integrated with bDataverse /b and other services /li liFamiliarity with integrations involving bDataverse, SharePoint, Azure, and external data sources /b /li liAbility to manage multiple priorities and work effectively across changing tasks and stakeholder groups /li liProven ability to deliver btechnical training /b, facilitate workshops, and resolve complex platform and architecture challenges /li liStrong organizational, communication, and stakeholder management skills /li liCommitment to continuous learning and staying up to date with modern tools and engineering practices /li /ul h3Preferred Qualifications /h3 ul liExperience with bDynamics 365 Customer Insights – Data /b /li libMicrosoft certifications /b at Architect and/or Functional Consultant level /li liExperience with bCopilot Studio /b or other bAI technologies /b /li liKnowledge of bdata analytics /b /li /ul /p #J-18808-Ljbffr

📌 Customer Insights - Italy (Macerata)
🏢 Concentrix
📍 Macerata