This position requires 100% in-office attendance at our main facilities in Lisbon. Telecommuting, remote setups, or hybrid schedules are completely unavailable under any circumstances. All hired candidates must be prepared to work fully on-premises from our Lisbon office.

Role Overview & Welcome

Are you fluent in Italian and looking to begin an exciting professional journey in one of Europe's most vibrant, sun-drenched capital cities? We are seeking enthusiastic, people-oriented individuals to join our high-energy, multicultural team operating right here in Lisbon!

Primary Daily Duties

As an Italian Customer Support Agent, you will serve as a frontline representative for our brand, delivering exceptional assistance to our Italian-speaking client base. Your key daily tasks will include:

- Multichannel Communication: Resolving customer inquiries with care and efficiency across incoming phone calls, email messages, and real-time live chat.
- Troubleshooting & Support: Pinpointing account-related questions or technical issues and guiding users step-by-step toward effective solutions.
- Data & Ticket Logging: Documenting accurate entries of customer interactions, service feedback, and open support tickets within our central CRM system.
- Product Knowledge Mastery: Maintaining a thorough understanding of platform updates, operating guidelines, and internal software tools to ensure accurate support.
- Target Alignment: Meeting or exceeding your individual key performance metrics (KPIs) while preserving our high standards of service quality.

Candidate Qualifications & Requirements

Language Skills

- Italian: Excellent, fluent command in both written and spoken formats.
- English: Professional working proficiency (B2 level minimum) for clear communication with international colleagues and corporate management.





Core Competencies

- Interpersonal Abilities: Exceptional communication habits, active listening skills, and a genuine passion for delivering great customer care.
- Digital Aptitude: The ability to navigate multiple computer tools, web channels, and CRM databases smoothly at the same time.
- Adaptability: A positive mindset toward working in a fast-moving corporate setting with a rotating shift schedule.
- Legal Work Status: EU citizenship or a valid, full-time work permit that allows legal employment in Portugal.

Compensation Packages & Accommodation Choices

We offer two distinct salary structures tailored to how you prefer to manage your living arrangements in Lisbon:

- Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you choose to find, secure, and pay for your own housing.
- Option B (Company Lodging Provided): A gross monthly salary of €1,060 paired with dedicated, company-managed accommodation.

Relocation Package & Extra Perks

- Flight Expense Reimbursement: Full coverage for your plane ticket straight to Lisbon to support a hassle-free relocation.
- Shared Accommodation: A private bedroom inside a shared company apartment (applicable for candidates selecting Option B).
- Utilities Included: Complete coverage of monthly utility bills—including water, gas, and electricity—handled directly by the employer under the housing arrangement.
- Career Growth & Culture: Fully paid initial training to set you up for success, transparent internal promotion pathways, and regular company-sponsored team events.

Ready to Apply?

Prepared to build a rewarding international career in sunny Portugal? Select "Apply Now" to submit your updated resume written in English. Our recruitment specialists will review your application and reach out soon for an initial virtual screening!

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Vibo Valentia)
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