pstrongHotel Director Brand Host /strong /ppbr / /ppstrongLocation: /strong Milan, Italy /ppbr / /ppstrongAbout the Opportunity /strong /ppbr / /ppstrongThis is not a traditional hotel management role. We are seeking a Hotel Director Brand Host with an entreprenurial spirit who combines operational excellence with genuine hospitality. As the face of the hotel, you will build and inspire an exceptional team, create unforgettable guest experiences, and help shape the future of our growing collection of luxury hospitality destinations. /strong /ppbr / /ppstrongAn exclusive collection of internationally renowned luxury boutique hotels is seeking a Director to join one of its flagship properties. /strong /ppbr / /ppstrongThis is an exceptional opportunity for a passionate hospitality professional who thrives in delivering extraordinary guest experiences and lead our team. /strong /ppbr / /ppstrongThe successful candidate will play a key leadership role in overseeing the hotel#39;s day-to-day operations, ensuring the highest standards of service excellence while fostering a culture of genuine hospitality, continuous improvement, and operational efficiency. /strong /ppbr / /ppstrongPosition Summary /strong /ppbr / /ppstrongThe Director is responsible for overseeing all operational and administrative areas of the hotel, ensuring seamless daily operations and an exceptional guest experience across every department. /strong /ppbr / /ppstrongWorking closely with the ownership, and department heads, this role ensures that every aspect of the guest journey reflects the property#39;s luxury positioning and personalized service philosophy. /strong /ppbr / /ppstrongThe Director is a highly visible leader, naturally engaged with guests and team members,



leading by example and creating an environment where service excellence becomes part of the hotel#39;s culture. /strong /ppbr / /ppstrongKey Responsibilities /strong /pulliOversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food Beverage, Maintenance, and Guest Services. /liliEnsure the consistent delivery of exceptional guest experiences aligned with the highest luxury hospitality standards. /liliMaintain a strong and visible presence throughout the hotel, proactively interacting with guests and anticipating their needs. /liliLead, coach, motivate, and develop department managers and operational teams. /liliFoster a culture of accountability, teamwork, and continuous improvement. /liliEnsure compliance with company policies, quality standards, and operational procedures. /liliMonitor operational performance, service quality, and guest satisfaction, implementing corrective actions whenever necessary. /liliCollaborate closely with ownership on operational initiatives, strategic planning, and continuous enhancement of the guest experience. /liliAssist in the management of operational costs while maximizing profitability and achieving budgeted financial objectives. /liliIdentify opportunities to improve operational efficiency without compromising service excellence. /liliPromote innovation and remain current with luxury hospitality trends, products, and best practices.



/li /ulpbr / /ppstrongCandidate Profile /strong /ppbr / /ppstrongThe ideal candidate is a charismatic hospitality leader with exceptional operational expertise and a genuine passion for service. /strong /ppbr / /ppstrongHe or she naturally acts as a host, possesses outstanding interpersonal skills, and inspires excellence through leadership by example. /strong /ppbr / /ppstrongRequirements /strong /ppbr / /pulliMinimum 5 years of experience in hospitality in a management position within luxury boutique hotels or internationally recognized luxury hotel brands. /liliPrevious hospitality management experience in Italy, preferably in Milan. /liliStrong leadership skills with the ability to build, develop, and motivate high-performing teams. /liliAbility to manage multiple operational departments, including Front Office, Food Beverage, Housekeeping, Maintenance, and Guest Services. /liliFinancial acumen managing operational budgets, cost control, and profitability. /liliPassion for coaching, mentoring, and developing hospitality professionals. /liliStrong organizational skills with exceptional attention to detail. /liliHighly proactive, hands-on, and solution-oriented approach. /liliComfortable working closely with hotel ownership and senior leadership. /liliDeep understanding of luxury hospitality standards and current industry trends. /liliFluent in Italian and English (both mandatory). Other languages a plus, /liliFull flexibility regarding working hours and operational needs. /li /ulpbr / /ppstrongBenefits /strong /pulliCompetitive salary package /liliPerformance-based premio /liliOpportunity to join an internationally recognized luxury hospitality collection /liliProfessional growth within a dynamic and exclusive hospitality environment /li /ul

📌 Hotel Director & Brand Host (Milano)
🏢 Galleria Vik Milano
📍 Milano