Job ID: 3201042 | Amazon Web Services, Inc.MULTIPLE POSITIONS AVAILABLEEmployer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer III-Ext Job Location: Virtual Location, Washington Job Number: AMZ9442134ResponsibilitiesHandle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills.QualificationsBachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2)



experience with AWSservices or other cloud offerings; (3) experience with network and operating system support; (4) experience ininformation security and compliance; (5) presenting toan audience containing one or more executive team member(s). 100% telecommuting permitted, work may be performed from anywhere in the U.S.Benefits and Compensation40 hours / week, 8:00am-5:00pm, Salary Range $161,138/year to $163,700/year.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit https://www.Aboutamazon.Com/workplace/employee-benefits.#0000EEO StatementAmazon.Com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Job DetailsUSA, WA, SeattleCorporate Operations#J-18808-Ljbffr

📌 Support Engineer Iii-Ext - Amz9442134 - $161,138 - $163,700 A Year - Remote (Trento)
🏢 Amazon Web Services
📍 Trento