Job Description

Are you a great communicator who enjoys connecting with people over the phone? Are you curious about the automotive world and looking for your first experience in a multinational environment?

MSX is looking for a Customer Service Specialist to join our Lead Management team, supporting some of the most well-known brands in the automotive industry. In this role, you will manage phone-based contact with potential customers who have shown interest in a vehicle or product online, guiding them through their journey and connecting them with the right dealership.

You will be part of a multilingual, international team, working across different projects and gaining exposure to a wide range of vehicle categories.

Tasks include:

- Contact leads by phone to confirm their interest and gather key information (budget,



model preferences, financing needs, etc.);
- Provide accurate information on product range using internal tools, circulars and direct contact with the relevant brand;
- Qualify each lead and, when interested, transfer complete customer information to the appropriate authorized dealer;
- Carry out follow-up activities where required by the specific project;
- Accurately record all activity and information in Excel and internal tools;
- Support the Team Leader with basic reporting for the client;
- Collaborate closely with the team and report to the Team Leader and Project Manager.

📌 Customer Service Specialist - Internship (Roma)
🏢 Msx International
📍 Roma