Essential Responsibilities - Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams. - Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International. - Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers. - Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items. - Being the main point of contact for all customers and service channels in the region. - Deliver the agreed KPI’s and financial targets set by the company. - Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International. - Ensure service is carried out in a compliant way adhering to standard local and global SOP’s and compliant company processes to deliver service in a compliant professional manner. - Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit. - Drive customer satisfaction through the delivery of high-quality, cost-effective service.



- Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.Qualifications / Skill Requirements - Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. - Demonstrated service management experience in Medical Device Industry - Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. - Demonstrated ability to lead and implement organisational change and provide clear direction to staff. - Willingness to travel overseas and within International when required. The successful applicant will have: - Demonstrated ability to supervise and lead a team of technical field staff - Demonstrated channel management experience preferably in healthcare. - Must be results driven with a strong ability to drive outstanding customer service - Excellent written and verbal communication skills. - Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio. - The ability to travel within International as required.

📌 Global Client Solutions Associate - NDT (Liguria)
🏢 Carestream Healthcare International
📍 Liguria