The goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind.The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer.ResponsibilitiesYou are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, …When you are in the office, you assist the solutions or repair team with their day-to-dayactivitiesYou ensure the follow-up towards the customers. In case of a conflict or disagreement,you need to involve the sales representative to ensure customer satisfactionYou organize/plan the field interventions efficiently together with the dispatcherYou work with the administrative tools and procedures that are in placeYou contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customersDuring contact with the customer,



you easily see opportunities for sales or service leadsRelated to the Quality & Environment Management System : Understand and implement the Q&E; Objectives and Policy in the day to day work andthe requirements of the Q&E; Management System applicable in the jobRequired skills and competences :You have an educational background in relation with the jobYou are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus)You are listening and thirsty to learnYou show a personal interest in technology (Arduino, 3D printing,…) and experiencewith THT printing systems is an advantageYou know how to deal with changing situations and difficulties by quickly findingappropriate solutionsYou have a sense of priority and you organize your work time effectively andefficientlyYou appreciate team work and demonstrate cooperationYou have commercial flair and a huge interest in establishing strong customerrelationsWhere ?You are based in Italy in Bologna (but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. You will have to travel 3 to 4 days a week in Italy.What do we offer ?A regular positionFixed and variable remuneration with : functional car, mobile phone, meal vouchers…

📌 Customer Support Engineer (Emilia-Romagna)
🏢 Brady Europe, Middle-East & Africa
📍 Emilia-Romagna