**Company Description** EUC TECHS LTD is a Third-Party Managed Services Provider offering a comprehensive range of IT services, including Dispatch, FTEs, Scheduled Visits, Smart Hands, and Recruitment, through its global network of Channel Partners. With over 15 years of experience, EUC TECHS specializes in IT Outsourcing, providing businesses with scalable, cost-efficient, and tailored solutions to meet their unique needs. The company is committed to enhancing efficiency and prioritizes seamless communication and collaboration to ensure a successful partnership. With a strong international presence and expertise, EUC TECHS helps businesses streamline IT operations and achieve their objectives. Partnering with EUC TECHS guarantees reliable and proactive IT support to meet the modern demands of business growth. We are seeking a skilled IT professional responsible for the operation, support, and continuous improvement of the Enterprise IT infrastructure environment. This role focuses on ensuring stability, security, and standardization across systems. The position serves as an escalation point for Level 2 and Level 3 incidents, contributes to problem management and root cause analysis, and supports infrastructure transformation initiatives aligned with global IT standards. The role requires close collaboration with Service Desk, Field Services, global infrastructure teams, and external vendors to ensure high quality service delivery across end user and site infrastructure components. **Key Responsibilities**
- Act as the Level 2 and Level 3 escalation point for incidents and service requests related to enterprise IT infrastructure.
- Diagnose and resolve complex technical issues beyond Level 1 capabilities, ensuring mínimal disruption to business operations.
- Perform advanced troubleshooting,



conduct root cause analysis, and implement long term solutions.
- Ensure accurate documentation of incidents, problems, and changes within IT service management tools.
- Infrastructure and EIT Technologies **Support and maintain enterprise IT infrastructure components, including**: - LAN, Wi Fi, and WAN connectivity across sites
- PC lifecycle management, including deployment tools, troubleshooting, and asset documentation
- Print services such as Follow Me, MyQ, and Ricoh environments
- Identity and access management systems, including Active Directory and Entra ID integration
- Endpoint and local site services supporting the Digital Workplace
- Ensure compliance with global IT standards, security policies, and architectural guidelines.
- Problem, Change, and Continuous Improvement
- Drive problem management initiatives and contribute to trend analysis.
- Participate in change management processes, including assessment, implementation, and validation.
- Identify opportunities for standardization, automation, and continuous service improvement.
- Support system migrations, decommissioning of legacy solutions, and rollout of new enterprise technologies. **Project and Transformation Support**
- Contribute to infrastructure and Digital Workplace projects such as network standardization, printer fleet modernization, and endpoint management initiatives.
- Support pilot programs,



deployments, and transition activities into operational environments.
- Collaborate with global and regional teams to ensure consistent implementation of solutions. **Vendor and Stakeholder Collaboration**
- Coordinate with external service providers and vendors, including network, print, and workplace partners.
- Act as a technical point of contact during escalations.
- Communicate effectively with both technical teams and business stakeholders.
- Documentation and Knowledge Management
- Develop and maintain technical documentation, standard operating procedures, hardware and software asset management records, and knowledge base articles.
- Support knowledge transfer and training for Level 1 support teams. **Education and Professional Experience**
- Experience in IT support, IT engineering, consulting, or a related field.
- Basic to intermediate level experience in IT operations within relevant domains.
- Bachelor’s degree in Engineering, Information Management, Business Administration, or a related discipline. **Additional Qualifications**
- Experience working in a multinational environment is preferred.
- ITIL certification or other relevant international IT certifications are considered an advantage.
- Project management knowledge or experience is a plus.
- Core Competencies **Basic to intermediate level expertise in**: - Task specific IT technologies
- Quality management and compliance
- Data protection and IT security
- IT service management
- Risk management Contratto di lavoro: Tempo completo Retribuzione: €30.000,00 - €34.000,00 all'anno Lingua: - Italiano (Obbligatorio) Località: - Verona, Veneto (Preferenziale) Sede di lavoro: Di persona

📌 IT Support Specialist (Level 2) (Verona)
🏢 EUCTECHS
📍 Verona