Summary

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Client Services:
Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.

Job Description

Your opportunity

We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova.

You will be responsible for:

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion




Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimization
Ensuring compliance with business policies.

How you will contribute

You will hold complete ownership of assigned customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results
You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue
Rolling pick&pack; effort planning to facilitate Logistics volumes management in a timely fashion
Channel/customer portfolio analysis and landing estimation to t

📌 KERING EYEWEAR Sales Channel Operations Specialist (Padova)
🏢 Kering Eyewear
📍 Padova