Job Purpose
The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
❖ Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.
❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)
- • Basic experience in IT industry
- • Good client management & communication skills
- • Good Understanding of ITIL concept & Service Now
- • Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- • Ensure tickets are updated on time and adhere to required SLA.
- • Handling different PC operating systems (Windows 7, 10)
- • Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- • Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- • End-user support – Break fix & Service Requests
- • Desktop/ Laptop/Network Printers Management.
- • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- • Image Deployment using SCCM & Auto Pilot
- • VDI technologies Citrix Xendesktop, Azure cloud PC.
- • Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- • User Data Management (OneDrive, Office 365)
- • Refresh of old asset from windows 7 to windows 10.
- • MTR Video conference support for meeting room and events.
- • Vendor coordination for hardware/spare replacement
- • Incident Management, service Request management, asset Manag
📌 Onsite Support EUC Engineer (Milano)
🏢 SkySys
📍 Milano