About BYD

Our Purpose is to _build a zero-emission future that reconnects humanity with nature._ We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Location: Italy

Department: Customer Care - After Sales, BYD Europe

Within the After Sales division, the Customer Care department focuses on initiatives and processes that strengthen customer satisfaction, service quality, and the overall brand experience. To support the growth of the European business and the increasing complexity of customer care initiatives, BYD is seeking a Community Operation Specialist based in Milan,Italy.

This role will lead and coordinate strategic projects within the Customer Care area,



ensuring that initiatives aimed at improving customer experience are effectively designed, implemented, and delivered across the organization.

Key Responsibilities:
- Community Growth & Engagement

Develop and execute community growth strategies tailored to the UK market

Drive user engagement through campaigns, discussions, and interactive content

Identify and nurture key users (KOLs, active contributors, brand advocates)
- Content Planning & Management

Plan and publish high-quality, localized content (posts, topics, campaigns)

Moderate user-generated content to ensure quality and compliance

Identify trending topics and align content with user interests
- Campaign & Event Execution

Plan and execute online and offline campaigns (e.g., test drive events, meetups)

Collaborate with marketing and after-sales teams to launch engagement initiatives

Support offline activities such as vehicle showcases and community events
- Data & Insights

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📌 After Sales- Community Operation Specialist-italy (Milano)
🏢 BYD EUROPE
📍 Milano