About the role:
Reporting to the Head of Supply Chain - Cluster, the Supply Chain Manager - Market is responsible for all inbound, storage and outbound operations, including being the Contract Manager for market 3PL and 4PL providers and Order desk activities (in case no SOP Team lead available in the market). They are responsible for the service level provided for all stakeholders, including B2B and B2C customers, as well as key internal stakeholders including the Finance, Direct and National Accounts teams.
MAIN ACCOUNTABILITIES:
- Ensure cost control across the logistics function, including managing logistics POs and budget monitoring process
- Ensure stock accuracy through EDI management, reconciliation, adjustment and inventory count process for warehouses and stores
- Inbound truck and container flow management with focus on unload planning, demurrage limitation, Custom handling and System reconciliation of receipts
- Management of Special Operations: quality reworks,
late configuration reworks, replacement of damaged packaging, bundling, in/out trade material
- Direct store fulfilment through orders placement, deliveries arrangement and returns management
- Ensure the e-commerce delivery experience is optimized; ensuring goods issue, delivery and invoicing are on time. Ensure that any issues (price/legal etc.) are resolved
- Follow up eCom flow with warehouse / 3PL to ensure PGI, delivery and invoicing on time
- Direct and Indirect Reverse Logistics management guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, error/fraud in exchanges are fixed
- Retail customer order management: ensure EDI integration and manual orders creation, secure booking slots and arrange deliveries on time, in line with any allocations
- Retail customer credit management and management of related disputes/charges
- Manage Retail order book with
📌 Supply Chain Manager (Milano)
🏢 Dyson
📍 Milano
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