About Barilla:
At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

Job description:
We are looking for a IT Global Application Service Delivery Sr Manager, within the Core Platforms Running unit.



The role reports to the Core Platforms Running Director and it is based in Parma.

Job Purpose:
Key Accountabilities:
Service Governance & Coordination
- Govern and coordinate Application Maintenance services delivered by multiple vendors, ensuring operational quality.
- Ensure compliance with SLA, service standards, and performance KPIs.
- Manage operational and technical escalations in case of critical incidents or service degradation.

Service Performance & Quality Management
- Monitor KPIs, operational volumes, and trends, proactively identifying risks or service inefficiencies.
- Ensure alignment between ITIL processes (Incident, Problem, Change) and daily service operations.

Vendor & Contract Management
- Manage Application Maintenance vendors, ensuring performance, contractual compliance, and continuous service improvement, coordinating and interacting with multiple vendors.
- Collaborate with procurement and legal teams in defining

📌 IT Global Application Service Delivery Sr Manager (Parma)
🏢 Barilla
📍 Parma