Additional Information
Job Number26005284
Job CategoryRooms & Guest Services Operations
LocationSheraton Milan San Siro, Via Caldera, 3, Milan, Milan, Italy, 20153
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

CANDIDATE PROFILE:
High school diploma or GED and/or two-year degree from an accredited university; two years of experience in guest services, reception, or a related professional area.

Previous experience in the role and a fluent knowledge of both English and Italian are required.

MAIN WORK ACTIVITIES:
- Perform check-in/check-out procedures, guest management, and related accounting.
- Provide support to guests based on their requests.
- Manage daily operations, ensuring quality, standards, and meeting customer expectations on a daily basis.
- Handle complaints, resolve disputes, and resolve grievances and conflicts.
- Oversee staffing levels to ensure that customer service, operational needs, and financial goals are met.
- Provide operational support to the team.
- Interact with customers to obtain feedback on product quality,



service levels, and overall satisfaction.
- Train staff and monitor adherence to all credit policies and procedures to reduce bad debt and discounts.
- Ensure that company policies are followed and that daily operations are completed according to standard operating procedures and local operating procedures (SOPs and LSOPs).

PREFERRED QUALIFICATIONS:
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or o

📌 Front Office Shift Leader (Milano)
🏢 Marriott International
📍 Milano