Our Purpose is to _build a zero-emission future that reconnects humanity with nature._ We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Key Responsibilities
1. Premium Customer Engagement & Complaint Resolution
- Handle and resolve sales and after-sales cases with transparency, empathy, and urgency.
- Ensure all interactions reflect DENZA’s premium tone of voice and brand standards.
- Accurately record, track, and update customer cases in internal systems with proactive follow-up.
- Collaborate with Retail, Service, Parts, and Logistics teams to identify root causes and implement long-term solutions.
2. NPS Ownership & Loyalty Development
- Take full responsibility according to the job perimeter for NPS performance in the market.
- Analyze customer feedback, identify key satisfaction drivers, and lead action plans for improvement.
- Develop customer-delight initiatives that strengthen emotional connection and loyalty.
- Use customer insights to continuously elevate service quality and overall brand perception.
3. Customer Journey & Experience Enhancement
- Support customers throughout their entire ownership journey, from first contact to aftersales follow-up.
- Represent DENZA as a true brand ambassador, ensuring a premium and refined customer experience.
- Participate in experience audits and contribute to new processes that reinforce the luxury ownership journey.
4. Cross-Market Collaboration & Excellence Development
- Work closely with Country and Global Customer Care teams to maintain consistent premium service standards.
- Share insights, best practices, and innovations to streng
📌 Denza Aftersales (Milano)
🏢 BYD EUROPE
📍 Milano
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