Why this role matters
Insurance claims are where promises become reality.
At RGI, we’re shaping the future of Claims transformation for some of Europe’s most demanding insurance organisations. We are looking for an exceptional leader to drive our Claims Professional Services practice and help insurers modernise one of the most complex and business-critical areas of their operations.
This is not a traditional consulting role.
This is an opportunity to become the reference point for Claims transformation initiatives, leading strategic programmes, influencing executive stakeholders, and guiding highly specialised teams delivering enterprise-scale solutions across the insurance market.
The challenge
As Head of Claims Professional Services, you will take ownership of our Claims delivery practice, acting as the bridge between insurance business strategy, operational excellence, and technology execution.
You will work with senior client stakeholders, support the successful delivery of complex transformation programmes, and lead multidisciplinary teams of analysts, consultants,



and subject matter experts.
Your expertise will help clients redesign and evolve their Claims operations while ensuring successful execution, measurable business outcomes, and long-term partnerships.
What you will do
- Lead the Professional Services practice focused on Claims transformation initiatives.
- Act as a trusted advisor for senior insurance executives and business stakeholders.
- Drive the successful delivery of complex Claims programmes from strategic design through implementation.
- Guide and mentor highly skilled functional consultants and business analysts.
- Support pre-sales initiatives by providing deep industry expertise and helping define transformation roadmaps.
- Ensure projects deliver tangible business value, operational efficiency and customer-centric outcomes.
- Manage challenging stakeholder environments and facilitate high-level decision-making processes.
- Contribute to th

📌 Head of Claims Professional Services (Milano)
🏢 Rgi Group
📍 Milano