At Terumo Neuro, a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
? Join our dedicated Customer Service team
? Position: Customer Service Representative – Italy
? Location: Milan (Hybrid – at least 3 days/week on-site)
✨ YOUR MISSION:
? Process customer orders (direct & consignment) via SAP HANA ERP
? Maintain customer account records & order histories
? Support consignment & tender agreements
? Monitor inventory, consignment & trunk stock
? Manage returns (RGAs, complaints) with global CS & QA teams
? Coordinate product returns with European warehouse
? Assist customers, sales teams & distributors (availability, order status, deliveries)
? Handle inquiries & ensure timely follow-up
? Prepare sales reports upon request
? YOUR PROFILE:
✔ Previous experience in customer service or a recent graduate in the field
✔ Strong MS Office skills (Word, Excel, Outlook, Teams)
✔ Ability to multitask & prioritize
✔ Detail-oriented & responsive
✔ Excellent communication & phone skills
✔ Fluent Italy
? PREMIO POINTS:
➕ Experience in high-tech, pharma or medical device industry
➕ Knowledge of SAP ERP
➕ Experience supporting direct sales organizations
➕ Bachelor’s degree or Master's degree
➕ Fluent English
? Ready to make an impact?
Apply now and be part of a dynamic, international team at Terumo Neuro
TerumoNeuro #WeAreHiring #CustomerService #JobOpportunity #MilanJobs #CareerOpportunity #CustomerSuccess #SAP #MedicalDevices #Teamwork #JoinUs #NowHiring #Ita
📌 Customer Service Representative – Italy (Milano)
🏢 Terumo Neuro
📍 Milano
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