EUC L1 Support Engineer

Location: Florence, Italy – Via dell'Osmannoro 253, Sesto Fiorentino
Position: EUC L1 Support Engineer
Role Type: Backfill

Job Summary

We are looking for an EUC L1 Support Engineer to provide first-level end-user computing support at our Florence location. The ideal candidate will have hands-on experience in desktop support, troubleshooting hardware/software issues, user administration, and incident management.

Key Responsibilities

- Provide L1 technical support to end users for hardware, software, network, and desktop-related issues.
- Troubleshoot Windows desktops/laptops, peripherals, printers, and mobile devices.
- Install, configure, and maintain operating systems and standard business applications.
- Handle user account, password, access, and basic Active Directory-related requests.
- Log, categorize,



prioritize, and track incidents and service requests through the ITSM/ticketing system.
- Perform basic troubleshooting for connectivity, VPN, Wi-Fi, and network-related issues.
- Escalate unresolved or complex issues to L2/L3 teams as required.
- Support onboarding and offboarding activities, including device setup and user access.
- Maintain accurate documentation of incidents, resolutions, and knowledge articles.
- Follow IT support processes, security policies

Job Type: Temporary

Pay: €170.00 - €180.00 per day

Application Question(s):

- Do You have a Valid DURC?

Work Location: In person

📌 IT Support Engineer (Comune di Sesto Fiorentino)
🏢 Techwelt
📍 Comune di Sesto Fiorentino