pAt adapa, we are shaping the future of sustainable packaging across Europe.
We are an international, diverse and fast-moving organisation, combining strong industrial expertise with an ambitious transformation journey.
/ppReporting to the Group Customer Service Manager, the Customer Service Team Coordinator will manage a dedicated customer portfolio while coordinating the team's daily operational activities, ensuring excellent service and efficient order management.
/ppbr / /ppstrongKey Responsibilities /strong /ppbr / /pulliManage the end-to-end customer order cycle, from order entry in the ERP system through delivery.
/liliVerify commercial, administrative and logistics information and handle order amendments or exceptions.
/liliProvide customers with timely updates on order status, product availability and delivery lead times.
/liliManage enquiries, complaints and escalations, coordinating with the relevant departments.
/liliCollaborate with Sales, Finance, Production Planning, Operations and Logistics.
/liliCoordinate daily team activities, workloads, priorities and service coverage.
/liliSupport team members with complex issues, urgent requests and operational escalations.
/liliMonitor Customer Service KPIs, deadlines and service levels.




/liliIdentify improvement opportunities and contribute to cross-functional optimisation projects.
/liliSupport onboarding, coaching and operational training within the team.
/li /ulpbr / /ppstrongWho we're looking for... /strong /pulliHigh school diploma or degree in Economics, Business, Languages or a related field.
/lili3 to 5 years of experience in Customer Service, Order Management or Sales Administration.
/liliSolid knowledge of end-to-end order management processes and ERP systems.
/liliPrevious coordination experience is an advantage.
/liliExperience in manufacturing, industrial or international organisations is preferred.
/liliGood command of Microsoft Office, particularly Excel and PowerPoint.
/liliEnglish level B2 or above.
Additional languages are an advantage.
/liliStrong customer orientation, organisational skills and attention to detail.
/liliProactive, collaborative and able to manage priorities effectively in a fast-paced environment.
/li /ulpbr / /ppOn-site /ppsalary range: *************** /ppbr / /ppJoin us and contribute to delivering service excellence within an international and evolving organisation.
/p

📌 Senior Customer Service Specialist & Team Coordinator (Lazio)
🏢 adapa Group
📍 Lazio