Junior Customer Success Specialist
? Milano / Hybrid | ? Full-time | ? Apprendistato professionalizzante
WHO WE ARE
At Cora, were building the first AI-powered Operations Management Platform for the hospitality industry.
We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.
We believe work should feel like great hospitality: smooth, human, and actually enjoyable.
Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania.
Were growing fast — and that means a lot of new hotels to bring on board, properly.
THE ROLE
Were looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.
Youll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before.
Then youll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.
Heres the thing: the best person for this job has worked in a hotel.
If youve spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks.
Thats knowledge we cant teach — everything else, we can.
WHAT WERE LOOKING FOR
• Direct hospitality experience — even just 1 year at reception, front office, or guest relations.
This is the part that matters most to us.
• Fluent Italian and English.
Spanish is a strong plus.
• Comfortable teaching and explaining
• Organized and reliable — youll be the single point of contact for dozens of properties
• Curious about tech, or at least unafraid of it.
You dont need a technical background; you need to want to understand how things work.
• Proactive: well tell you the goal, not every single step




• No previous SaaS or Customer Success experience required.
Well teach you that.
WHAT YOULL DO
• Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage
• Run training sessions on site and remotely, in Italian, English, and Spanish
• Monitor adoption across your accounts and step in before a customer goes quiet
• Be the go-to contact for your properties — the person they actually want to call
• Collect and structure customer feedback, and bring it to the product team
• Spot upsell and expansion opportunities within existing accounts
• Help us build the onboarding playbook: youll shape how we do this, not just execute it
WHAT YOULL LEARN
• How a B2B SaaS company works from the inside — product, sales, success
• Customer success methodology: onboarding, adoption metrics, retention, expansion
• How to read data and turn it into a conversation with a client
• Account management and commercial skills that transfer anywhere
• How a product gets built, and how customer feedback actually changes it
WHY YOULL LOVE WORKING AT CORA
• A real career change.
You know hospitality operations from the inside.
Here you turn that into a tech career — without giving up the part youre good at.
• Real ownership from day one: your accounts, your relationships, your numbers
• A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor)
• Flexible working setup
• Permanent contract at the end of the apprenticeship, and a real career track: Specialist ? Customer Success Manager ? Senior CSM / Account Management.
We promote from within.
• RAL €*****K, based on experience
READY TO START?
If youve worked in a hotel and youve always thought "there has to be a better way to run this" — thats exactly what were building.
Come build it with us.
? Apply now and lets make hospitality smarter, together.

📌 Junior Customer Success Specialist (Milano)
🏢 Cora Hospitality
📍 Milano