As a Network Engineer in NTT DATA's Managed Services, you support a major international automotive client from the Rome site, ensuring continuous, SLA-driven network operations.
You collaborate with a global team to deliver reliable service, handle on-site activities, and contribute to customer satisfaction.
The role involves on-call support, incident handling, and hands?on configuration and optimization of network gear.
You will shape service delivery through routine changes, troubleshooting, and performance tuning, within a diverse, inclusive culture.Daily Onsite ServicePerform standard changes (AP, Switch, etc.)
and handover to OperationsLocal troubleshooting including configurationBreak & Fix supportMajor Change supportLocal spare parts managementPerformance testing supportPerformance tuning and optimization supportEquipment Configuration Cleaning and Hardening supportBackup / DR testing supportReportingEscalating unresolved issues to Central NOCStrong communication and customer service skillsTeam working and collaborative approachEager to learnGood understanding of networking concepts (IP, DNS, DHCP)Familiarity with ticketing systems (ServiceNow)Ability to follow scripts and documented proceduresConfidence in troubleshooting of hardware/softwareMinimum 6-12 months of experience in service deliveryAble to work in international environment using English (speaking and writing)#J-*****-Ljbffr
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